Lumen Health
Telehealth Austin, TX
The challenge
Lumen's founders — two clinicians and one operator — had a care model but no engineering team. Every week spent building infrastructure was a week not spent seeing patients or talking to payers.
They needed scheduling, secure patient records, and automated follow-ups, and they needed it to look credible to investors during a seed round that was already underway.
The solution
They purchased our Patient Engagement & CRM Platform and used the included AI development prompts to brand it and add intake forms specific to their specialty, working with a contract developer they found on Upwork.
The optional Support Plan covered them through their first month, so when a scheduling edge case appeared two days before launch, the team that built the platform fixed it within hours.
The results
"Buying the platform meant our first engineering hire could focus on our actual care model, not on rebuilding scheduling for the thousandth time. We showed investors a working product in week four."
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